CUSTOMER SERVICE POLICY
This Privacy Policy is formulated to protect the personal information and privacy rights of all users who visit and shop on our official website. This policy clearly stipulates the rules of collection, use, storage, protection, and disclosure of user personal information by our platform, and applies to all registered users, browsing users, and ordering users of this website. We strictly abide by global privacy protection regulations and are committed to protecting the security and confidentiality of every user’s personal data.
The personal information we collect from users includes but is not limited to the basic information voluntarily filled in by users during order placement and account registration, such as user name, delivery address, contact phone number, email address, and payment-related verification information. In addition, we will automatically collect non-personal browsing information generated by users during website access, including browsing track, product viewing records, website stay time, and operation habits, which are only used to optimize website functions and user shopping experience.
All user information collected by our platform is only used for internal service operation and will never be sold, leased, or transferred to any third-party commercial institutions or individuals without the explicit authorization of users. The main purposes of collecting user information include processing user orders accurately, completing product delivery and logistics notification, providing after-sales service support, verifying user identity information, preventing fraudulent transactions, and optimizing product recommendation and website service experience.
We have established a complete information security protection system for user personal data. We adopt professional data encryption technology, network security protection measures, and internal data access permission management mechanisms to prevent user personal information from being leaked, tampered with, stolen, or illegally accessed. All internal staff who may contact user information have signed confidentiality agreements, and any unauthorized access and use of user information will be strictly restricted and punished.
User personal data will be stored safely in our designated server environment. We will retain user order information and necessary personal information within the valid after-sales service cycle and legal supervision period. After the data retention period expires, we will automatically and completely clean up the invalid user data in accordance with standardized procedures to avoid redundant storage and privacy risks of user information.
Users have the right to inquire, view, modify, and delete their personal information stored on our platform. If users need to sort out, modify, or clear their personal data and order information, they can contact our customer service team through official channels to submit applications, and we will complete the corresponding information processing within the specified working time on the premise of verifying user identity.
Our website may contain links to third-party platforms and websites. This Privacy Policy only applies to the personal information protection behavior of our official platform. We are not responsible for the privacy protection rules and information collection behaviors of third-party websites. Users need to independently understand and abide by the privacy policies of third-party platforms when browsing and accessing third-party links.
We reserve the right to adjust and update this Privacy Policy according to platform operation optimization and legal regulation updates. After the policy is updated, we will publish the latest policy content on the official website homepage and policy page. The continued use of our website and shopping services by users will be deemed as recognition and acceptance of the latest Privacy Policy content.