SHIPPING POLICY
This Shipping Policy standardizes all logistics and delivery service rules of our official website, covering order delivery time, global shipping scope, transportation cycle, shipping cost standard, logistics tracking, and abnormal logistics processing solutions. This policy applies to all global orders of scented candles, home fragrances, Halloween decorations, and other products on the platform, providing transparent and standardized shipping service guarantees for all customers.
Our platform implements a unified global free shipping policy for all products and all orders. All customers who place orders on this website can enjoy free worldwide shipping services without any shipping fees, logistics handling fees, cross-border surcharges, and hidden fees. There is no minimum order quantity and minimum order amount limit for free shipping, and all valid paid orders can automatically enjoy this preferential service.
In terms of order delivery processing, we implement a unified efficient delivery standard. All successfully paid orders will be processed, sorted, packaged, and shipped within 1 to 3 working days. Our professional warehouse team will complete product quality re-inspection, fine packaging, and logistics docking work in the shortest time after order confirmation to ensure that the products are delivered to the logistics channel quickly and safely. Weekend and statutory holiday orders will be processed in sequence on the first working day after the holiday.
For the global transportation cycle of all orders, we implement a unified and standardized arrival time standard. The estimated delivery time of all global orders is 6 to 12 working days from the date of shipment. This transportation cycle is applicable to all regional orders around the world, with no difference in delivery time between domestic and overseas regions. The specific arrival time will be slightly adjusted according to the regional logistics efficiency, customs clearance progress, and weather conditions, but will be controlled within the unified 6-12 working days cycle.
After the order is shipped, we will generate an independent logistics tracking number for each order, and customers can check the real-time transportation progress, transit status, and delivery information of the order through the official logistics query channel. We will synchronize the logistics tracking information to the user’s order background in a timely manner, so that every customer can grasp the whole process of product transportation.
All products are packaged with professional anti-collision, shockproof, and pressure-resistant packaging materials. For fragile products such as scented candles, we will add customized protective packaging layers to avoid product damage, extrusion, and breakage during long-distance global transportation. We strictly control every packaging link to ensure that the products delivered to customers are intact and undamaged.
In view of the possible abnormal situations in global cross-border transportation, we have formulated a complete set of logistics abnormal processing mechanisms. If the order is delayed in transportation, stuck in customs, lost in transit, or abnormal in signing for, customers can contact our customer service team to feedback the problem. We will track the logistics status in real time, assist in solving customs clearance problems, and provide reasonable solutions for abnormal logistics situations to protect customer shopping rights and interests.
All shipping services of the platform adhere to the principles of transparency, standardization, and efficiency. We do not provide additional expedited delivery services, and all global orders uniformly implement the standard 6-12 working days transportation cycle. All customers enjoy equal shipping service standards and free shipping rights, ensuring the fairness and consistency of global shopping services.
We will continue to optimize the global logistics docking channels, improve the efficiency of order packaging and delivery, and reduce the probability of abnormal logistics problems. We are committed to providing every global customer with stable, safe, fast, and worry-free free shipping services, and creating a better online shopping experience for users.